Leon Casino Responsible Gambling

The following is Appendix 4 to the general Terms and Conditions at Leon Casino and sets out the Responsible Gambling Policy taken by all our Websites and services.

We aim to encourage responsible gambling as well as promote the awareness of gambling addiction and ways to prevent it. To assist our customers in gambling responsibly, we ensure that all our staff receives appropriate training, and we have provided the following information and features:

• Customer-driven deposit limits
• Customer-driven wagering limits
• Options for self-exclusion
• Prevention of underage access
• Links to help and relief organizations

Deposit Limits

The customer account has functionality to set daily, weekly, and monthly deposit limits. These can be managed from within your account profile. Once set, deposit limits can be increased or lifted after a 24-hour period. You can decrease your deposit limits at any time. All changes are automatically applied once you click ‘Apply’ on the ‘Manage deposit limits’ page. The default limit value is ‘none’, meaning you do not have any deposit limits on your account after you register. Read more about zero limits in ‘Self-Exclusion’.

Wagering Limits

The customer account has the functionality to set daily, weekly, and monthly wagering limits. Wagering limits refers to the total amount of wagers made over a given period. These can also be managed from within your account profile. Once set, wagering limits can be increased or lifted after a 24-hour period. You can decrease your wagering limits at any time. All changes are made automatically once you click ‘Apply’ on the ‘Manage wagering limits’ page. Just like with deposit limits, the default system value is ‘none’.

Self-Exclusion

Should you require a break from online gambling, we have provided a self-exclusion facility that can be accessed using the ‘Manage Deposit Limits’ page. If you set your deposit limit to 0 with effect for six months, this has the meaning of temporary self-exclusion, and our system will not allow you to lift it until the 6-month period has expired. If you set the ‘0’ deposit limit indefinitely, this will be a permanent self-exclusion that will effectively bar you from playing on our website forever.

Self-exclusion is aimed as a strong intervention tool when the problem becomes compulsive. Don’t hesitate to contact customer service if you require any additional information or assistance in managing your account limits. You can request self-exclusion by sending a written notice to our support team and we will address it right away. Remember that you may not request the lifting of your deposit or wagering limits before the end of their effective period.

Comprehensive Self-Exclusion

Customers who have acknowledged that their gaming activities have become a problem and who wish to permanently exclude themselves from participating in further gaming activities may do so by submitting a Comprehensive Self-Exclusion Request form with the required personal information and government-issued identification, to the Commission. Please ensure that you read this form carefully before submitting it. After verifying your request, the Commission will take the necessary steps to have you permanently excluded from all interactive gaming sites that are licensed and regulated by the Commission.

Once it is effective, your voluntary self-exclusion is PERMANENT AND IRREVOCABLE.

Underage Access

Gambling under the age of 18 is illegal and we take our responsibilities in this regard very seriously. Opening an account with us is prohibited if you are a minor. We carry out routine identity checks for the purpose of age verification.

Please note that anyone under the age of 18 years of age and found to be using this site will have their account locked and the balance forfeited.

We advise and encourage customers to prevent minors from accessing gambling websites. You can find more information and tips on this subject by visiting the Family Online Safety Institute (www.fosi.org). There are filtering systems allowing parents to regulate Internet access from their homes. Some of the best parental control software tools are Net Nanny (www.netnanny.com) and Cyber Patrol (www.cyberpatrol.com).

Taking Control

While most of our customers gamble within their means, it can be more difficult for some. In order to take control, we would like you to bear in mind the following points:

– Gambling is meant as a leisure activity and not as a way to make money

– Do not play using the last of your savings and avoid chasing losses

– Keep track of the time and the money you spend on gambling

– Use the deposit and wagering limit tools to help you control the spend

– Make breaks between sessions and take cooling-off periods

When a customer mentions a possible gambling addiction while calling the customer support team, we reserve the right to temporarily limit access to the game account or activate the self-exclusion option, allowing you to take a break in the game and take a break from the stakes.

If your habit shows signs of turning into a gambling problem, we strongly recommend that you contact one of the following organizations:

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Their site is available in many languages and can be visited at: www.gamblingtherapy.org.

Gamblers Anonymous is a fellowship of men and women who have joined together to find ways to cope with and overcome their gambling addiction, helping other compulsive gamblers to do the same. Visit them at: www.gamblersanonymous.org.uk.

GamCare is a leading authority offering counselling, advice, and practical help in addressing the social impact of gambling in the UK. You can visit www.gamcare.org.uk for more information.